Refunds Policy

We believe we build the highest quality mahogany furniture. So much so, that we provide a full craftsmanship guarantee across all our pieces. We do however recognise that people change their mind, or occasionally external factors such as shipping, and handling can warrant a return. If this is the case, please notify us and we will work with you to either return, refund or repair your handmade item.

Delivery Damage

If any damage is caused during shipping and delivery, we will refund, repair, or replace the item as long as we are notified within 7 days of receipt of goods, and pictures of the problem are provided.

Manufacturing Issues

In the unlikely event that there is a manufacturing problem, or your item is damaged through no fault of your own, we offer a refund, repair or exchange policy for problems notified within 14 days of delivery. This may not include the delivery costs.

Change of Mind

We understand this happens. Please notify us within 14 days of receipt and if the return is completed in 30 days, then we will provide a full refund. For change of mind returns the purchaser will be responsible for the return delivery costs and the item must be returned in a saleable condition.

Return Exceptions

Customer size inaccuracies: Please ensure you measure the space available for your item, leaving a bit to spare, as unfortunately we cannot accept returns on the basis they do not fit.

Colour: We cannot accept returns on the basis of colour alone as wood colour can vary. Of course, if we deliver an incorrect colour such as white, and it should be mid-brown mahogany, then we will replace or refund the item.

Mirrors/Glass: In the unlikely event that glass or mirror damage occurs during transportation on pieces with glazed sections, we will replace or repair the damage instead of offering a refund.

Bespoke Furniture: This will be assessed on a case-by-case basis, as normally we do not accept returns for items which have been constructed to your specifications. Occasionally it might be possible if the changes are small and we believe we can resell that item(s).

Contact Us

If you have any more questions about AKD Furniture, you are always welcome to get in touch with us. We will get back to you as soon as possible on any queries with an honest and open approach, even if it’s just to chat about our furniture.

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