The information below relates to important topics such as lead times, construction, guarantees, delivery, refunds and pricing. Over riding all this is our main goal – this is to supply our customers with high quality products for an excellent price and that we will try at all times act fairly in the interest of our customers.
Ordering / Made To Order / Out of Stock:
Our core product the mahogany furniture is made to order only. There are several good reasons for this but the two main reasons are:
1.) There are simply to many sizes, colours and other options to make it feasible to stock everything. For example choose any bed – there are eight colour choices and they come in four sizes. For this one product alone there are 32 choices.
2.) The costs of funding and storing even a reasonable selection of models is huge and would result in significant price increases of the product.
The lead time for our mahogany furniture is approximately 18 weeks and can be longer depending on such factors as shipping and production levels. We cannot guarantee a delivery date.
We do not ever put these items out of stock, they are all available to order online or by email in your preferred size, colour and so on. Only a deposit is required to start an order. If you are ordering online please select the DEPOSIT option at the checkout or you can also pay in full if you wish by selecting one of the other payment options.
You may also request a bespoke item and / or make changes to sizes and style of existing models. For bespoke and made to measure items there will normally be an additional charge to cover plan drawing and extra administration charges, these we will advise prior to the order proceeding. Please ask for a quote.
For our other collections such as oak, walnut, reclaimed etc if they are out of stock this will be visible on the product page showing an ‘out of stock’ marker. You can still email us about these products and we normally can estimate when they will be back in stock.
Please note: For made to order items (non stock) the deposit is none refundable once production has started. However in practise this very, very rarely happens because we can normally halt production if advised in time. Further to that we can try reselling your order but ulimately the deposit is non-refundable.
Lead times are around 18 weeks (more details above) from receipt of deposit. This is an average time taken to process, manufacture, finish, wrap and ship goods. It can take longer or less time to complete. In the case of bespoke or made to measure item, time starts from final approval of drawings. Some more complex bespoke items may take longer. Please note that it is in our best interests to complete your order as quickly as possible, but we cannot guarantee any completion or delivery times.
Delivery / Damage / Returns:
If any damage is caused by our delivery company or delivery partners we will refund, repair or replace the item as long as it is notified within 7 days of receipt and pictures of the problem are provided. If you change your mind you can also return the item as long you notify us within 14 days and return is completed with 30 days. For change of mind returns the purchaser will be responsible for the return delivery costs and the item must be returned in a saleable condition.
Guarantee / Manufacturing Returns:
In the unlikely event that there is a manufacturing problem or your item is damaged through no fault of the customer, we offer a refund, repair or exchange policy for problems notified within 14 days of delivery. This may not include the delivery costs.
Size: Please ensure you measure the space available for your item leaving a bit to spare as unfortunately we cannot accept returns on the basis they do not fit.
Colour: We cannot accept returns on the basis of colour as wood colour can vary, however if we deliver an incorrect colour such as white and it should be a mahogany colour then we will replace or refund the item.
Bespoke Furniture: normally we cannot accept returns for items which have constructed to your specifications. Occasionally it might be possible if the changes are small and we believe we can resell that item(s).
Your statutory rights are not affected and you can return your order for whatever reason but the purchaser is liable for the return costs and items must be in an ‘as new’ condition.
We accept payment by most Credit / Debit Cards or PayPal (you don’t even need a PayPal account for purchases under £1000), cheques, and bank transfers.(Sort code: 40-20-30 Acc Number: 92353202)
All items must be paid for in full prior to delivery and until such time remains the property of AKD Furniture. (If paying by cheque , funds must be cleared).
Please note: Made to order and bespoke orders cannot be cancelled once production has started or if cancelled the deposit is non refundable. We understand that may seem harsh but the reason is, that once in production we are committed to shipping and paying our supplier for that item. However in reality we will attempt to resell the item(s) and normally will be able to return part of the deposit if not all.
To start an order a minimum of 35% of the total invoice value is required. On occasion we might ask for a larger deposit, for example on large orders with discounts. Deposits are none refundable for bespoke and made to order items once production has started. For standard items deposits are normally refundable once we can sell the item but some ‘standard’ items maybe difficult to resell so we reserve the right not to refund the deposit. HOWEVER we will always try and re-sell the items and hence in most cases will be able to refund your deposit.
PLEASE NOTE: the delivery service we have in place is not a dedicated service, that is we cannot offer specific delivery dates. Delivering custom made furniture that is generally heavy, often requires assembly and at the same time keeping costs reasonable is complex. For more details please see ‘How it Works’ section on the Delivery Information Page
We co-operate with a specialist furniture delivery company to deliver your items and can provide you with their contact telephone numbers if required. Deliveries are arranged using the most competitive service which means that there is normally a delivery in your area once a week or more remote areas fortnightly. We cannot guarantee delivery times but will always endeavour to delivery as quickly as possible.
Delivery is as far as possible included except for items under £500. Large orders over 2cbm that substantially fill a van this will attract a surcharge. The charge will vary depending on number of items and your location. Also large heavy items may be charged extra. In all cases it is the customers reponsibility to advise of of any access difficulties. Please ask for details and a quote. See DELIVERY for further details
PLEASE NOTE: Our delivery company will arrange a delivery date and time slot direct with the customer. It is important you are available during this time to sign for goods as we cannot leave goods without being signed for and re-delivery will be chargeable.
Alternatively you may, by arrangement pick up your item(s) from the warehouse.
Please note: Some of the items we sell are large and bulky, please make sure you have adequate access for delivery and there is enough free space available to place your furniture. Re-deliveries are chargeable.
Customers are of course welcome to arrange their own collection and delivery from our warehouse or we are happy to deliver to a port address.
Sorry but we are unable to accept returns once items have been collected from our warehouse or signed for at the designated port address.
NOTE: some sale items or ex stock items may have different delivery arrangements – please ask for details.
For more details about cost of deliveries and areas covered please go to our Delivery Information page.
Our policy is to provide our customers with the best possible prices for exceptional quality. This we can do with our mahogany range because we order direct from the manufacturer and hence offer ex factory prices. However prices can be subject to change depending on market conditions, rates of exchange and shipping costs. We reserve the right to amend prices without prior notification. This may also include items on order with deposits paid but only in exceptional circumstances or where we have clearly indicated a price rise maybe necessary prior to the deposit being paid. For example in the case of a large order with a discount that was dependant a certain rate of exchange (GBP vs USD).
Discounts – we are often asked for discounts but these are not available except for quite large orders (£3000 plus). For bespoke items that we have quoted for there are never any discounts. We do not inflate prices to then later be able to offer discounts, as a small company we simply do not have the time to operate such a pricing policy.
All our furniture is Hand Made, so actual dimensions may vary slightly. Sizes given are overall sizes. Maximum in each direction. We make every effort to supply accurate dimensions in the price list but cannot guarantee the list is error free.
* Please note that internal dimensions of our beds are slightly larger than standard mattress sizes. This is to allow space for bed linen.
Handles & Fittings
NOTE ABOUT ANTIQUED HANDLES: The actual colour of antique handles can vary (maybe darker) and we are unable to guarantee an exact colour match to the product picture. Please ask if you need further guidance.
Solid Wood & Hand Made:
Although mainy items are entirely solid wood we reserve the right to have sections made of man made materials such as real wood veneered plywood or mdf. This is done purely for manufacturing reasons and the stability of the piece of furniture. A good example would be if a painted finish was ordered then it is possible that the panels or tops would be constructed of a man made material, such as plywood to reduce the possibility of shrinkage or splitting.
The mahogany veneers we use for panels, backs and table tops are real wood veneers and will be veneered both sides.
Please note that hand made furniture, by its very nature is a unique piece of furniture and as thus may not match exactly the pictures shown and may have some ‘blemishes’ which are naturally occurring depending on the cut of the wood. As such they are not considered faults.
Bespoke or Made to Measure Service:
We can modify the dimensions of any item in our catalogue. The additional cost for this service is normally from 10 to 25% but can be more for complete bespoke items depending on the complexity. PLEASE NOTE that when altering the dimensions of items this may: 1.) we may have to change the way the construction is done such as use of veneers or plywood panels. 2.) adversely alter the appearance of the item. In most cases we will advise if the size will make the piece look ‘odd’ but ultimately we cannot be held responsible for the choice of dimensions.
We supply detailed plan drawings for bespoke orders which shows all important dimensions in cm. Please note that these dimensions may vary a little in the actual furniture piece due to being hand made however all your critical and important measurements will be within reasonable tolerance (normally within a few mm).
APPROVAL: Plan drawing are sent to customers for approval and it is the customers responsibility to check the sizes and so on meet their requirements irrespective of any instructions in emails or phone conversations. This is because it is the plan drawing that goes to the carpenter and in any case instructions in emails can become obsolete as the order evolves and changes. The sizes on the drawings are colour coded to help.
If, for any reason your are unable to take delivery of your goods within a reasonable period (4 weeks) we reserve the right to make a small charge for storage. In all cases goods must be paid for in full.
Partners: Mr A K Dimoline & Mrs I Dimoline t/a AKD Furniture
VAT Registration No: 941 9549 90