NOTE: this answer relates to our mahogany furniture only, that is to the pieces that are made to order and not other ranges that are in stock – these will normally be delivered within 10 working days.
Made to order items:
We aim to meet a lead time of 18 weeks but this is an average and it can take considerably longer, even 20 to 22 weeks. Yes we agreed this is a long time and we make no secret of the fact, sorry it just how it is and we totally understand that this lead time does not work for all.
There are a number of factors that affect the lead time. The obvious one is that shipping a container of furniture from Indonesia takes about 6 weeks including the loading and unloading each end. If there are shipping delays, which we can do nothing about, this time will be extended.
That leaves around 10 weeks to manufacture, finish, and wrap a whole container of furniture. Many of the orders are non standard and bespoke, requiring technical drawings and lengthy discussions with carpenters. This means the production process is a great deal slower than for stock and standard items.
We are unable to guarantee delivery dates because have no control over shipping times.
We do try and reduce lead times but to be honest there is not a lot we can do. All we can say is that it is not uncommon to wait 12 weeks for a standard sofa to be delivered which is manufactured in say Poland. Ok you can wait another 6 weeks for our furniture but it will be hand made for you and even to your own design!